Support center

Make sure you type your username (not your email) and that Caps Lock or a different keyboard layout is not on. The password is 8 to 10 characters long.

Still not working? Change the password with your recovery code (see "I forgot my password"). If you don't have the code either, fill in the "I can't log in" form at the bottom of this page.

Open My account and use the "Forgot password" form with the recovery code you got when you registered. After the change you get a new code – write it down.

Lost the code too? Send an "I can't log in" ticket from the email you registered with. After a check, the team will give you a temporary password that you change at your first login. Password reset directly by email is coming soon.

After 8 wrong login attempts the account is locked for 15 minutes – this protects your password from being guessed. Wait and try again, or change the password with your recovery code.

If the message says the account was locked by the team, send us a ticket and we'll explain why.

Log in and open a ticket in the "Account & security" category with your new address. For your safety we'll ask you to confirm it – from your current email or with your recovery code. We never ask for your password.

The client will be published on the Download page before launch. If something doesn't start after that:

• extract the game to a folder with Latin letters only, for example C:\ArdenMU;
• add the folder to your antivirus exclusions;
• run the launcher and wait until the file check is finished;
• update your graphics card driver and restart the computer.

If the problem stays, send a "Technical issue" ticket with a screenshot of the error.

Close downloads and streams running in the background and, if you can, use a cable instead of Wi‑Fi. If everyone lags at the same time, check the news on Discord.

If it only happens to you and doesn't go away, write to us: at what time (server time) it happens, on which map, which country you play from, and a screenshot of your ping.

Send a ticket in the "Player report" or "In-game bug" category. Write the character name, the map, the time (server time) and what exactly happened. Add up to 3 screenshots – they help the most.

Don't post bugs that give an advantage in chat or on the forum – tell only the team. Every report is checked, but we don't share which penalty another player received.

Open a ticket in the "Ban appeal" category from the account that was penalized. Write the character name, when the penalty was given and why you think it is a mistake. The appeal is reviewed by a different team member, not the one who gave the penalty.

One appeal per penalty is enough – new tickets about the same thing only slow down the answer.

We are looking for Game Masters, moderators, translators, content creators and beta testers. Log in and fill in the application form. We answer every application within a few days.

Playtime points: every hour of active play gives 10 points (AFK does not count). You use them for VIP and services such as a name or class change.

Voting: after launch you'll be able to vote for ArdenMU on server top lists every 12 hours and get bonus points.

Events: Blood Castle, Devil Square, Chaos Castle and the other events give in-game rewards. The schedule is on the Events page. Values are planned and may change before launch.

Pick the language from the menu at the top left. When you are logged in, the choice is saved in your account – the website and the emails will be in that language on every device. You can write tickets in any of our 7 languages.

Log in and open a ticket in the "Privacy & data" category saying "Delete my account" or "I want a copy of my data". We complete requests within 30 days. Deletion is permanent – characters and items cannot be restored.

If you can't access the account, use the "I can't log in" form from the email you registered with. More in the Privacy policy.